Skip to content
Sword Talisman Worldwide Shipping Advisor-assisted Inquiry

Privacy Policy

Last updated: 17 July 2026

This Privacy Policy explains how LONGYUN (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit longyunstraw.com (the “Site”) or submit an inquiry to us. By using the Site, you agree to the practices described here.

1. Who We Are

LONGYUN is the trading name of this online store, operating at longyunstraw.com. For any privacy-related question, contact us at [email protected].

2. Information We Collect

Information you give us

When you submit an inquiry or contact us, we collect the details you provide, which may include your name, email address, phone or WhatsApp number, the product you are interested in, and any message you send.

Information collected automatically

When you browse the Site, we and our analytics partners automatically collect technical data such as your IP address, browser and device type, pages viewed, referring URLs, and interactions with the Site, using cookies and similar technologies (see Section 5).

3. How We Use Your Information

  • To respond to your inquiries and provide quotes or product information;
  • To arrange, process, and fulfil orders placed through inquiry;
  • To communicate with you about your inquiry or order;
  • To operate, maintain, and improve the Site;
  • To measure how our marketing and Site perform;
  • To send marketing communications where you have consented, from which you may opt out at any time;
  • To comply with legal obligations and protect our rights.

4. Legal Bases (EEA/UK visitors)

Where the GDPR applies, we process your data based on: your consent (e.g. marketing, non-essential cookies); performance of a contract or steps taken at your request (responding to inquiries, fulfilling orders); our legitimate interests (operating and securing the Site); and compliance with legal obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to run the Site and understand its performance, including:

  • Google Analytics 4 — measures Site usage and traffic sources (policies.google.com/privacy).
  • Meta (Facebook) Pixel — measures advertising effectiveness and helps us reach relevant audiences (facebook.com/privacy).

You can control or disable cookies through your browser settings; disabling some may affect how the Site works. Where required, we request your consent before setting non-essential cookies.

6. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate (hosting, analytics, advertising, communication tools);
  • Shipping and logistics partners, where needed to deliver an order;
  • Authorities or third parties where required by law or to protect our legal rights.

7. International Data Transfers

We may process and store your information in countries other than your own. Where we transfer data internationally, we take steps to protect it in line with applicable law.

8. Data Retention

We keep personal information only as long as necessary for the purposes in this policy, including legal, accounting, or reporting requirements. Inquiry and order records are typically retained for 24 months unless a longer period is required by law.

9. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any right, email [email protected]. You may also lodge a complaint with your local data protection authority.

10. Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Material changes will be posted on this page.

13. Contact Us

LONGYUN
Email: [email protected]
Website: longyunstraw.com

Inquiry